Friday, April 07, 2006
Much Ado About Tires
Last night, I got a phone call from the manager of Costco. He wanted to know if everything worked out okay with the tires...he had gotten a note from James saying that he thought all was good but he wanted to make sure. I told him that, yes, everything was fine. He then told me that he thinks that James learned a good lesson in customer service from me. Whatever...I'm just glad it's over and done with!
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3 comments:
Well, if he learned that you cannot just blow people off like that, you actually have to SERVE the customer, then you actually did him a huge favor. I assume he was on the younger side.
No...this guy was quite a bit older.
I really like that Cosco was going to make it right for you. That says a lot about the business.
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